As a root user when you create your customer accounts, you should set their emails on the account creation or from the API calls. Emails are important to reset passwords, so if your client forgets their login password, the only way to retrive it is to reset the password. This can be done in two ways,
- If the client has a registered contact email on the SonicPanel, they can use the reset password link on the login page.
- If the client does not have a registered email on the SonicPanel, only you can reset their login password from the root SonicPanel.
This is because passwords are no longer shown anywhere in the SonicPanel except the first welcome or account email sent to the client. Due to security reasons, no passwords are stored in the database or in the system. We use different techniques allows us to provide %100 secure login.